文件列表53
- ITIL_Video_lesson.rar 152.02 MB
- extras.rar 64.86 MB
- Itilium.rar 26.52 MB
- HP - IT Service Management Reference Model.rar 24.86 MB
- HP_-_ITIL_Essentials_for_IT_Service_Management.Student_Workbook.rar 23.91 MB
- ITSM Введение ИТ Сервис-менеджмент.rar 22.72 MB
- ITIL Поддержка услуг.rar 20.39 MB
- OGC_Books_lightweight.rar 19.83 MB
- Mcgraw_Hill_Software_Project_Management_2nd_Edition.rar 15.89 MB
- MOF.rar 10.43 MB
- Microsoft_SMF_Guide.rar 9.89 MB
- ITIL_ServiceSupport_2.1.rar 6.66 MB
- John_Wiley___Sons_-_Integrating_Service_Level_Agreements.Optimizing_Your_OSS_For_SLA.rar 6.2 MB
- John_Wiley___Sons_-_Information_Technology_Outsourcing_Transactions_-_Process__Strategies__an.rar 5.92 MB
- ITSMF - IT Service Management - 2003.rar 5.9 MB
- O_Reilly_-_Essential_Microsoft_Operations_Manager.rar 5.63 MB
- itil exam.rar 5.07 MB
- COBIT Documentation.rar 4.94 MB
- Reversing Secrets of Reverse Engineering (Apr 2005).rar 3.86 MB
- ITIL Service Delivery.rar 3.78 MB
- NSD.itsm.Kazan.rar 3.57 MB
- Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study.rar 3.55 MB
- ITIL ICT Infrastructure Management.rar 3.52 MB
- Process_Modeling_and_Simulation_with_ITIL_Framework.rar 3.39 MB
- Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_.rar 3.12 MB
- McGraw.Hill.IT.Auditing.Dec.2006.rar 3.05 MB
- ITIL Planning to Implement Service Management.rar 3.03 MB
- ITIL Application Management.rar 2.81 MB
- itSMF - An Introductionary Overview of ITIL. Pocket Guide.rar 2.33 MB
- OGC_Prince2_3E_2002.rar 2.07 MB
- Syngress_-_Sarbanes_Oxley_IT_Compliance_Using_COBIT_and_Open_Source_Tools_-_2005.rar 1.61 MB
- IT Problem Management - Prentice Hall.rar 1.6 MB
- Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.rar 1.37 MB
- Prentice_Hall_-_IT_Services_Costs__Metrics__Benchmarking_and_Marketing.rar 1.05 MB
- ISO 9001-2000 Quality Management System Design.rar 979.47 KB
- Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_.rar 930.26 KB
- Charles_T._Betz__-_Data_Architecture_for_ITSM.rar 835.48 KB
- Service_Level_Management_SLA.rar 663.67 KB
- IT_Service_Management.A_Companion_to_ITIL.rar 634.83 KB
- PWC_-_CobiT_ITIL_and_ISO17799.How_to_use_them_in_conjunction.rar 509.87 KB
- ITIL_method.rar 395.17 KB
- ITIL 3.rar 363.27 KB
- ITIL_Based_ITSM_The_Application_Developers_View.rar 317.22 KB
- XWAVE - ITIL Overview.rar 236.45 KB
- EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.rar 209.06 KB
- Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management.rar 171.5 KB
- ITIL - основа концепции управления ИТ-сервисами.rar 155.71 KB
- me-itil-sdp-helpdesk-smb.rar 148.11 KB
- Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA).rar 122.13 KB
- ITIL на практике.rar 120.01 KB
